Return & Refund Policy

Returning Goods

Goods may be returned to our facility within 14-days from the purchase date. Goods may only be returned once Dino Decking has accepted a return request via email. If the customer chooses to return goods without requesting a return, the goods may be misplaced or lost and therefore no refund will be granted. In order to submit a return request, email support@dinodecking.com and request for a return form. Please allow up to 72 hours for a response.

14-Day Policy

Returns are accepted within 14-days from the date of an order, if 14 days have gone by since the order date, we can’t offer you a refund.

Condition of Goods

To be eligible for a return, goods must be unused and in new condition. All goods must be in the unopened, original packaging and contain all parts originally included.

If goods appear used, Dino Decking withholds the right to reject such returned goods. Any signs of use will result in the goods being rejected for a refund. Used condition includes cosmetic damage.

Rejected returns will stay in our warehouse waiting for the customer to arrange a courier service to collect the goods.

Return Shipping

Customers will be responsible for paying for their own return shipping costs. Such costs are non-refundable. All returns must include tracking and full insurance to cover any damage to the goods during transit.

Refund Time Scale

Once a return has been received and inspected, the customer will be notified via email in regards to the approval or rejection of a refund.

If the refund is approved, return credit will be applied to the original method of payment, this process usually takes 5-7 days.

Submitting a Return Request

In order to submit a return request, email support@dinodecking.com requesting for a return form, to speed up the return service we recommend adding a detailed explanation of the reason for return. Please allow for 72 hours for a response.